Module 8: Measuring impact

How will you know that your work on developing a new breakfast menu and a new service model has been worthwhile? This can be achieved through measuring guest satisfaction and ensuring you have the systems and reporting processes in place to track and measure sales and revenue growth. It also means tracking average spend as well as sales mix against dish costings and labour cost per shift to assess the impact on the bottom line profit.

Look up the list of tools for gathering guest feedback and check out the tips on measuring the impact financially. Support materials include a sample guest satisfaction survey, a sample audit of dining room/restaurant breakfast, a sample audit of room service breakfast and sample manager and employee appraisal forms.

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