Learning Hub

Finance

Completion time: 5 hours

In this course the budget may refer to an entire organisation, a department or a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who make a range of financial management decisions.

Management & Support

Completion time: 4 hours

This course includes staff motivation theory, workplace applications and how to be a good leader. It explores the skills involved in management including setting a good example for staff, the importance of teams and how to manage them.

Revenue Management

Completion time: 4 hours

While dedicated revenue managers have a firm grasp on revenue management, it is often not well understood by Executives and General Management. This course has been designed specifically to help you understand how the revenue function should work.

Sales & Marketing

Completion time: 3 hours

This course provides an overview of the main components of Digital Marketing for tourism businesses so learners can understand the terms, what each component does and what could be used for their business.

Sales & Marketing

Completion time: 3 hours

Search engine optimization (SEO) means having your site appear higher in search engine results. This is highly competitive in the tourism industry due to the many businesses competing for top lines. This course identifies the best practices of SEO.

Sales & Marketing

Completion time: 3 hours

This course includes moving the customer along a digital journey from awareness through the booking process and beyond by encouraging brand advocacy. To be successful, you’ll need to know the role of the CRM and how to inspire loyalty.

Customer Service

Completion time: 45 mins

This course is aimed at assisting all employees that play a crucial role in exceeding customer expectations and creating customer loyalty.

It will help you to develop and enhance your skills when interacting with customers, in a friendly, efficient, professional, and confident manner.

Food and Beverage Service

Completion time: 1 hour

We have developed a series of short modules covering the fundamentals of food and beverage service. Each video has been designed to help with the induction of new staff, ongoing training of existing staff and encourages staff to remain within our industry.

• Module 1: Tray Service
• Module 2: Polishing Glasses
• Module 3: Table Service
• Module 4: Plate Skills for Service and Clearing

Kickstart your journey

Completion time: 1 hour

This module will introduce the role and importance of tourism to the Irish economy and explore the breadth of roles and career opportunities within the industry.

GDPR in the Workplace

Completion time: 30 mins

This course gives participants a thorough introduction into GDPR and how it affects their work activities. It teaches participants about the key principles of data processing, how to securely process personal data and what to do in the case of a data breach. This course helps participants feel confident that they are fully compliant with GDPR when processing personal data at work.

At the end of this course, you will be able to:

• Understand the main principles of GDPR.
• Identify personal data and special category personal data.
• Recognise the roles involved in data processing.
• Understand how to process personal data securely at work.
• Identify a data breach and know how to handle it.

Health and Safety

Completion time: 30 mins

This online course is designed to teach participants about standard health and safety best practices in the workplace. The course will discuss the importance of a safe work environment that supports and encourages a healthy workforce. Participants will learn how to protect themselves and their colleagues from common workplace hazards and how to contribute to a culture of safety at work.

At the end of this module, you will be able to:

• Distinguish between employer and employee responsibilities with regards to health and safety at work.
• Understand the relationship between hazards, risks and control measures in the workplace.
• Follow the correct procedures in emergency situations.
• Contribute towards a safe working environment.

Diversity and Inclusion

Completion time: 45 mins

We are all different, and our differences can generate contrasting points of view that contribute to creativity and innovation. Successful organisations embrace individual talents and value each team member. This short course will explore the advantages that a diverse and inclusive workplace brings to an organisation and its staff and how you can contribute to a welcoming work environment.

At the end of this module, you will be able to:

• Identify what is meant by diversity and inclusion in the workplace.
• Identify the benefits of a diverse and inclusive workplace.
• Recognise the features of a diverse and inclusive work environment.
• Contribute to an inclusive workplace.
• Respond to non-inclusive behaviour at work.

Dignity at Work

Completion time: 15 mins

Every employee is entitled to dignity and respect in the workplace. This short online course is designed to teach learners of all levels how their behaviours should reflect that. The course discusses creating and fostering a culture that is safe, free of bullying and harassment and sexual harassment.

At the end of this module, you will be able to:

• Identify the importance of dignity at work
• Use best practice responses when managing situations of bullying and harassment.
• Identify ways of helping a complainant talk directly to a perpetrator
• Identify values and behaviours for the future relationship.