Showcase

Access a selection of our most popular online courses, designed by industry experts to support your personal growth.

Running through the mountains

Organising Outdoor Activity Events

On-demand

This course is designed to support organisers of outdoor events to create experiences that are enjoyable for participants, respectful of place, and welcomed by local communities.

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Three people outside a castle ruin taking a selfie.

Accessible and Inclusive Tourism; What it is and Why it Matters

On-demand

In this module, you’ll explore the core principles of “tourism for all” and discover how accessibility and inclusion can open doors to new possibilities, wider audiences, and richer visitor experiences.

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F&B Finance: Calculating the Theoretical Food Cost

On-demand

Understanding and calculating theoretical food cost. Participants will learn the importance of theoretical food cost in managing kitchen performance and how to use simple calculations to support cost control and profitability.

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Popular Courses

Fáilte Ireland – Introduction to Customer Service Programme

On-demand

This course is aimed at assisting all employees that play a crucial role in exceeding customer expectations and creating customer loyalty.

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Dignity at Work

On-demand

This short online course is designed to teach learners of all levels how their behaviours should reflect that.

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The Fundamentals of Food & Beverage Service – Table Setting

On-demand

In this short course you will learn the basics of table setting, including cleanliness, placement, presentation of cutlery, napkins, glassware and decoration.

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Resources

Customer Service

Discover our tailored resources and learn the basics of customer service, how to be customer driven and how to win at customer engagement.

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Woman smiling in restaurant

Sales and Marketing

Our sales and marketing suite of supports and courses offers guidance on how to engage consumers in a compelling way.

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Two business casual people are looking directly into the camera

Personal Development/Effectiveness

From learning how to boost confidence to achieving a work-life balance, our supports have something to help you succeed in your professional career.

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Woman with head phones sitting at a desk talking to a laptop

Accessible and Inclusive Tourism

Discover our range of supports to help Irish tourism businesses understand and provide visitor experiences that are welcoming to everybody.

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I’ve participated in many Fáilte Ireland training courses throughout my career in Digital Marketing. The digital landscape is constantly changing and it’s so crucial to keep up to date. These training sessions, tailored towards tourism and hospitality businesses, have been invaluable for me. As they are held over Zoom, they have allowed me to keep pace with the latest trends and learn new skills while effectively managing my workload. I highly recommend these courses and look forward to participating in more in the future.

In the lead up to re-opening our attraction following a significant expansion we needed to hit the ground running considering we had missed the first quarter due to the business being closed for construction works. I wanted to ensure we had a solid digital marketing plan in place, targeting our key audiences with the right messages – driving awareness of the new visitor proposition and driving online bookings. The programme I attended was Creating Your Digital Marketing Plan for 2024 Tourism Season and it was invaluable. It gave me the tools, knowledge and confidence to roll out a robust campaign to support our re-opening.

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Philippa Brennan

Social Media | Digital Estate Executive

Ashford Castle

Chris Francis

Digital Marketing and Customer Service

The Achill Experience