Accessible Tourism

Accessible Tourism offers a means of unlocking potential of your business to grow, while future-proofing your business to be more inclusive for all.

Understanding the business opportunities, alongside the barriers and challenges for people with differing levels of access needs, is an important first step for you and your team to invest in delivering excellence in customer service that is inclusive for all, while collaborating at a destination level to improve how inclusive our tourism experiences, services, facilities, and infrastructure are.

The resources highlight the steps involved in the development journey, advise on key legislation in this area while offering practical low-cost and no-cost tips to get started.

Three people looking at an exhibit in Dublins Decorative arts museum

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These resources include

An Introductory Guide

An accessible tourism customer journey

Good practice video case studies

Guidance on Legislation and Universal Design

Accessible Tourism

Accessible Tourism offers a means of unlocking potential of your business to grow, while future-proofing your business to be more inclusive for all.

The resources highlight the steps involved in the development journey, advise on key legislation in this area while offering practical low-cost and no-cost tips to get started.

View resource content

These resources include

An Introductory Guide

An accessible tourism customer journey

Good practice video case studies

Guidance on Legislation and Universal Design

Accessible Tourism

View resource content

What will I learn?

A tour guide explaining the museum to two women

Important accessible information in trip planning

Negotiating travel for those with access needs and accessible public realm and experience features when in Destination

Accessible customer service in Action including Customer feedback to inform continuous improvement and visitor loyalty

Introductory Guide to Accessible Tourism

This Introductory Guide is an important starting point for you and your team in developing the accessibility of your business and can support staff awareness, training and inspire low cost no cost ways you can begin your business journey to be more inclusive for all.