Accessible Tourism offers a means of unlocking and future-proofing valuable new market segments. It is vital that tourism businesses and destinations fully understand the business opportunities in Accessible Tourism while appreciating the barriers and challenges of customers. This will ensure we continue to invest in delivering excellence in customer service that is inclusive for all.
The video guides, case studies and resources here illustrate good practices in future-proofing tourism for everyone. They showcase the steps involved in in the development journey to increase accessibility for all. They also highlight key legislation in this area and offer practical low cost and no cost tips to get you and your team started across the three key pillars of accessibility: Information, Customer Service, and Facilities.