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Resources
Climate Action
Energy Management Guide
Water management
Waste Management
Carbon offsetting
Biodiversity
Meetings & events
Festivals
Climate action story
Case studies
Accessible and Inclusive Tourism
Commercial Performance
Financial Planning
Financial Planning for Attractions
Financial Planning for Activities
Financial Planning for Hotels and Guesthouses
Financial Planning for B&Bs, Hostels, Self-Catering, Caravan and Camping
Financial Planning for Food and Drink Businesses
Managing Your Insurance
Smart Purchasing to Reduce Costs
Optimising Retail and GV sales for Hotels
Customer Service
Human Resources
Meeting your employer obligations
Recruitment and Interviewing
Induction and Onboarding
Managing Team Performance
Induction and Onboarding
Induction and Onboarding Resources
Operational Performance
Fundamentals of Food & Beverage Service
Fundamentals of kitchen operations
Strategic food and beverage operations
Minimising food waste
Introduction to LEAN and Six Sigma
Standards of Performance
Introduction to Operational Skills Training
Inside Food Podcast Series
Management and Leadership
Personal Development/Effectiveness
Sales and Marketing
Driving domestic sales
Creating compelling content
Boosting sales with social media
Breakeven pricing for B2B and B2C
Optimising direct sales conversion through digital with own brand web
Driving footfall and revenues
Keep Discovering toolkit
Digital spotlight series
Marketing on a shoestring
Reshaping the experience and offering
Driving domestic sales for accommodation providers
Rebooting international B2B
Reshaping the experience
Compelling content creation
Breakeven and pricing for international B2C and B2B
Pricing, contracting and negotiating online
Preparing for virtual B2B sales meetings
Business tourism communications
Preparing marketing collateral
Strategic Programmes
National Enterprise Hub
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Video: Smart Operations for Hotels – In-person Event – Helen McDaid [5 mins]
